A Message from Our CEO

10/7/2013

Welcome to Highlands Medical Center's web site. I hope you find our web site informative. At Highlands Medical Center we are committed to providing the highest quality of health care services locally for our community. Whether it is acute hospitalization, outpatient diagnostic testing, occupational medicine services, home health services or senior living, Highlands is here to provide necessary services, when they are needed most.

"Professionally We Serve. Personally We Care" is more than just a catchy slogan, it is a philosophy that describes the dedication of our employees, medical staff and volunteers in caring for those in their time of need. While Highlands is committed to providing advanced services and technology, it is the people that are the secret to our success.

With the ever changing expectations of the way health care is provided, our commitment at Highlands to provide exceptional patient care remains strong. As part of a patient satisfaction initiative, Highlands recently implemented a program called, "Simply the Best." This is a customer service training program that provides our employees with the education they need to provide outstanding customer service to every patient, family member, guest and staff member who walk through our doors. Everyone is important at Highlands, and we want everyone who enters our doors to experience the same level of outstanding care.

If you have a comment for me, please provide us with feedback. You will find a feedback tab on the left of every page.

Regards,

Dr. Lonnie Albin
CEO

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