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Patients & Visitors

Whether you are visiting Highlands Medical Center for a procedure or to see a friend or family member, we want your stay to be as pleasant as possible. Review the resources below to prepare you for your time with us. The information below is intended to help with some of our frequently asked questions.

For our patients, the HMC My Health Portal provides you access to your health information online at any time.

Our goal is to provide the best patient care. If, at any time, you have questions or concerns about the quality of care that you or a family member are receiving or have received at our hospital, do not hesitate to speak with your nurse or the nursing supervisor. If you feel that your issue wasn’t resolved, or you have feedback, please dial “0” on any hospital phone to contact the patient representative with your compliments, complaints, or concerns.

Calling Patient Rooms/Phone Usage

  • Patient Information Desk:
    (256) 259-4444
  • Cell Phone Usage:
    Cell phones are allowed in many areas of the hospital. Restricted areas are marked accordingly.

Patients – What to bring for your hospital stay

Bring insurance card(s), driver's license, a list of all current medications, personal toiletries, and night clothes for overnight stays. Do not bring valuables, jewelry, or excessive cash with you. If absolutely necessary, valuables may be stored for safekeeping. The hospital is not responsible for any personal property kept in your room, including eyeglasses, dentures, and clothing, so please check food trays, beds, etc. to prevent loss or damage. Electrical appliances such as hair dryers, electric blankets, radios, etc. are not allowed.


All parking is conveniently marked at the front entrance, emergency room, imaging, and education centers.

Visiting Hours

Visiting hours are from 9:00 AM to 9:00 PM daily. 

Main entrance doors are closed for entry at 6:00 PM Monday - Friday. Visitors arriving after that time should enter through the Emergency Department. 

Main entrance doors are closed for entry from 6:00 PM Friday - 6:00 AM Monday. Visitors arriving during this time should enter through the Emergency Department. 

Food & Nutrition Services

Patient meal times are from 7:00 AM to 9:00 AM for breakfast, from 11:00 AM to 1:00 PM for lunch, and from 5:00 PM to 7:00 PM for dinner. Patient meals are based on physicians’ orders, and catering associates provide a selection for each meal on a daily basis.

For visitors and guests, breakfast and lunch are served in the cafeteria located in the main lobby on the first floor. The cafeteria is open Monday through Friday for breakfast from 6:30 AM. to 9:30 AM, and lunch from 11:00 AM to 1:00 PM. The cafeteria is not open for dinner service, however, a guest tray menu will be provided by notifying the attending nurse if you would like a tray brought to the room.

Snack and beverage machines are always available and located in the main lobby on the first floor across from the elevators.

Chaplaincy Program

We offer chaplaincy services to provide support and spiritual care to patients and their families in our hospital. Chaplains are on call 24 hours a day to serve the patients and residents of Highlands Medical Center and Highlands Health & Rehab. In the pastoral and spiritual care of our patients, our volunteer chaplains consider confidentiality a top priority. Please ask your nurse if you would like to speak to a chaplain. Our chaplains are given in-service training and orientation in order to assist the spiritual, psychological, social, and cultural needs of the patient. We recognize that each individual patient has their own beliefs and value system, so our chaplains strive to assist patients in the exercise of those spiritual and cultural beliefs whenever possible. These are our standards of spiritual care: Serve all without prejudice and respect all spiritual traditions and practices. Chaplains will not proselytize. They assist patients and families who have major life changes or are dying, families and patients facing ethical or moral health care decisions, emotional difficulties, or those requiring counseling.

Concern or Complaint

If you have a concern, we recommend that you first attempt to resolve it with the department in which the problem occurred. If you don't reach a resolution with the person providing your care, we encourage you to contact the department manager, charge nurse or supervisor.

Non-discrimination Statement

Huntsville Hospital Health System complies with applicable Federal civil rights laws and does not discriminate on the basis of age, race, ethnicity, religion, language, physical or mental disability, socioeconomic status, creed, sexual orientation, national origin, gender identity or expression or source of payment.

Language Interpreters

Huntsville Hospital Health System provides free aids and services to people with disabilities to ensure effective communication. We offer qualified sign language interpreters and written information in alternative formats such as large print, Braille, audio and more.

Click the button below for more information.

  • Learn more about Language Interpreters

    Learn more about Language Interpreters

    You have a right to a medical interpreter at no cost to you. Please let the nurse know if you would like to have an interpreter available during your visit. We will make every effort to have professional interpreter services to translate admission information, discharge instructions, surgical consents and other important communications. If no professional interpreters are available, we will try to communicate with you in the most comfortable manner possible. Please let us know if you have information or requests that are important for us to know in order to respect your culture and values.

    • Español (Spanish)
      ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.
    • 繁體中文 (Chinese)
    • 한국어 (Korean)
      주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.
    • Tiếng Việt (Vietnamese)
      CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.
    • العربية(Arabic)
      إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم
    • Deutsch (German)
      ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung.
    • Français (French)
      ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement.
    • ગુજરાતી (Gujarati)
      સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે.
    • Tagalog (Tagalog – Filipino)
      PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.
    • हिंदी (Hindi)
      ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं।
    • ພາສາລາວ (Lao)
      ໂປດຊາບ: ຖ້າວ່າ ທ່ານເວົ້າພາສາ ລາວ, ການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ, ໂດຍບໍ່ເສັຽຄ່າ, ແມ່ນມີພ້ອມໃຫ້ທ່ານ.
    • Русский (Russian)
      ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.
    • Português (Portuguese)
      ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis.
    • Türkçe (Turkish)
      DİKKAT: Eğer Türkçe konuşuyor iseniz, dil yardımı hizmetlerinden ücretsiz olarak yararlanabilirsiniz.
    • 日本語 (Japanese)

Smoking Policy

Highlands Medical Center is a tobacco-free campus. We do not allow any tobacco use on our properties, including our parking lots. Patients are not allowed to leave their units to smoke without prior physician/nursing staff approval. We appreciate your cooperation in our promotion of wellness and a community-wide effort for a clean air environment.

Veterans Comprehensive Prevention, Access to Care, and Treatment Act of 2020 (COMPACT)

The VA will now provide or pay for treatment of eligible individuals’ emergent suicide care, including transportation costs, at a VA or non-VA facility (up to 30 days of inpatient and 90 days of outpatient care, unless
extended by VA). Make appropriate referrals for care following the period of emergent suicide care. Determine eligibility for other VA services and benefits. Refer eligible individuals for appropriate VA programs and benefits following the period of emergent suicide care.

Emergency Suicide Care and Treatment

Veterans in suicidal crises can now go to any health care facility, at VA or in the community, for free emergency health care – including transportation costs, inpatient or crisis residential care for up to 30 days, and outpatient care for up to 90 days, including social work.